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Use
the RMA form to request a Return Merchandise Authorization (RMA) number
before returning material to MaxFurniture.com.
When returning equipment to MaxFurniture.com. please observe the following instructions:
When
Returning Damaged Equipment:
When
Returning Equipment for Restocking
-
Request
an RMA Number
You
must obtain an RMA number before returning material to MaxFurniture.com. This is done by completing the
online RMA form.
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Serial
number of the product in question. For
fans, memory or misc computer components we only need the
serial number of the COMPUTER SYSTEM the component came from.
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Part
number of product in question. For
fans, memory or misc computer components we only need the
part number of the COMPUTER SYSTEM the component came from.
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Name
of a contact at your company
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Detailed
description of the problem with the equipment
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Date
of delivery
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| MaxFurniture.com will notify you of your RMA #, when you
submit your RMA form.
All
RMA #'s are valid for 14 days from the issue date.
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Review
Your Warranty
Please
note the length of the warranty of the returning item(s). If
out of warranty, you need to send a check or Purchase Order for our
bench fee of $75.00 per item.
Also
note that many Original Equipment Manufacturers (OEM) warrant their
products for many years. If your MaxFurniture.com' s warranty has expired, please check with
the OEM for warranty and repairs.
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Packaging
Your Equipment
After
receiving your RMA number, use the following steps to prepare your
package for shipment:
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Use
a box large enough to allow for adequate cushioning material on all
sides of the equipment.
-
To
properly cushion the contents of your package, wrap each item separately.
Use proper electrostatic discharge (ESD) precautions.
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Include
in your shipment a description of the problem and a point of contact
at your company.
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Do
not include any accessory pieces such as mounting brackets, power
cords or software.
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Firmly
tape the lid of the box with packaging tape.
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Labeling
Your Package
When
shipping a package, include your RMA number on the label. Send the
package to the following address:
| MaxFurniture |
| PO Box 29752 |
| Dallas TX 75229 |
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| Note: |
| If
out of warranty, you need to send a check or Purchase Order for
our bench fee of $75.00 per item. |
| All
RMA #'s are valid for 14 days from the issue date. |
| Failure
to follow these instructions may result in your shipment being refused
or your RMA not being processed. |
| Items
can only be returned for restocking within 90 days from the date
of shipment. |
| There
is a limited warranty on "repaired" items of 90 days from
the Date of Repair (DOR). DOR is the date on the Test Report or Shipment
documents from MaxFurniture' s vendor.
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