We know how important a furniture purchase is to you and your family. We understand that you have taken great care and time in making this decision. When placing order with Max Furniture you are agreeing to all terms and policies including shipping, damages, returns, and payment as stated on www.maxfurniture.com, and any updated terms and policies received on order and tracking communications from us. Max Furniture reserves the right to change or amend our policies and terms of sale at anytime. The policies and terms of sale that exist at the time your order is placed will govern your purchase. Be sure you understand these terms of sale.
The process of delivering large and expensive items requires that all parties involved be informed. Max Furniture recommends that you read our Learning Center for industry standard information on how furniture is made and the materials used. We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations.
Max Furniture displays retargeted ads to our site prospects across the Internet. We collect Non-Personally Identifiable Information about your visits to our website, and your interaction with our products and services. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No Personally Identifiable Information is collected during this process. If you do not want Max Furniture to collect this information, you may opt out of their service. Opting out will not affect your use of our site. To opt-out of retargeting, please click here.
A: There are two ways to compare us to competition. First, compare us to your local furniture store. Because we are an internet retailer, the primary benefit we enjoy vs. a typical ‘brick & mortar’ retailer is the depth of our selection. Where your local shop is able to carry several choices in each furniture category, we offer hundreds. Secondly, we should be compared to other internet furniture retailers. We work every day to find ways to stand head-and-shoulders above our competitors. We do this with our outstanding team, whom we consider the best and brightest in the industry. Our 76,000 s.f. Dallas, TX Fulfillment Center allows us to carry a deep inventory, enabling us to quickly ship most orders. Control over production of our many exclusive products allows us to control the quality of the product and how it is packaged for shipping nation-wide. Our excellent Home Delivery partners provide you with an outstanding delivery experience. And finally, should any sort of problem occur with your shipment, our team of in-house Customer Service Professionals will assist you in quickly resolving your issue.
A: The answer is – both. There are many items where the low-cost supply chain model is for us to import and stock a broad inventory in our warehouse. We typically store over 8,000 pieces of furniture in our Dallas Fulfillment Center. For other products, it makes more sense to ship to the consumer directly from the manufacturer. In this model, you may benefit from reduced transportation and storage costs. We can proudly say that the vast majority of what we sell is in our building – just a few feet from where I’m sitting now.
Does everybody do it this way? No, but they certainly would if they could. Most internet retailers do not have a warehouse, nor do they have the means to own inventory. While their model works in some cases, it can often lead to significant lead times and higher product cost. It can also lead to lack of control over important aspects of quality, packaging, and how your freight is handled as it is loaded for shipping. At Max Furniture, most of our inventory is stored in our Dallas Fulfillment Center. We understand that there is some science to an efficient and low-cost supply chain.
A: Yes, in many instances. One of the benefits of shopping online for furniture is our ability to offer a wider selection of products than your local furniture store. If you need a piece not shown with a particular collection, or perhaps a different color, contact us to see what else is available. Please call us at 800-477-3703 and one of our sales associates will be glad to assist you.
A: Not usually, although there are some exceptions. We purchase or manufacture our merchandise in quantity and then package it for shipping. We cannot increase or decrease the size of tables, beds etc. There are some instances where, if noted, we can change leathers, cushions, etc., but in most circumstances we are unable to customize. Please feel free to contact us if you are not sure.
A: Absolutely. At Max Furniture safe and secure shopping is our top priority and that is why we submit to the highest security testing provided by Comodo™. Max Furniture is scanned daily to ensure your safe shopping experience.
Comodo CA Limited holds a website identity assurance warranty of $10,000. This means that you are insured for up to $10,000 when relying on the information provided by IdAuthority on this site.
Our layaway plan includes no set up fees, 20% down, up to 6 monthly payments and a 10% cancellation fee. On all layaway orders, if no payments are made after 6 months, all payments will be forfeited and the items ordered will be released. Please click here to learn more about our Hassle Free Layaway program.
Once you become a Max Furniture customer, you will never shop for furniture the same way again! Use your card year after year and start saving time and money today.
A: While most specials and sales are advertised to be available until the end of the current week, many items are one-time buys and are valid ‘while supplies last’. All specials and sales are evaluated on daily basis. Max Furniture reserves the right to withdraw and / or change any special or sale at any time.
A: At Max Furniture, we ship your order utilizing the safest and most dependable furniture transit method possible via our outstanding Home Delivery partners.
Basic Home Delivery Service
‘Basic Home Delivery’ service is Max Furniture’s most economical home delivery option. Once your shipment has prepared for final transport, a home delivery specialist will contact you to schedule a time and date for delivery. Uniformed delivery associates will deliver your boxed merchandise, and place it in the first dry area of your home or garage.
White Glove Delivery
‘White Glove’ service is Max Furniture’s premium delivery option, and is available on all orders. When selected, a home delivery specialist will contact you to schedule a time and date for delivery of your merchandise upon its arrival in your area. A two-man team of uniformed delivery technicians will carefully unpack your merchandise and provide basic assembly in the room of your choice. Once the set-up is complete, the delivery team will remove all packaging and debris.
For more information on our shipping & delivery options please click here.
A: We understand that you are eager to receive your beautiful new furniture, but we feel protecting your investment is just as important. For this reason, we have established partnerships with the best nation-wide furniture home delivery carriers. While your freight moves through their network, rest assured that your furniture is being handled with extreme care!
Most items are stocked in our warehouse and are shipped within 2-3 days of ordering. Some items are shipped directly to you from the manufacturer. Either way, once an item is put on the truck, delivery usually takes from 10-15 business days. However, please allow up to 4-6 weeks since some items may be on backorder or must be ordered specifically for you. Transit times are not guaranteed. Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please use caution when scheduling home improvement (scheduled plumbers, contractors, etc.). It is recommended that you schedule such professionals after receiving and inspecting your new furniture. Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.
Our shipping department will email you tracking information for your order when it ships. Please watch for this email. This email contains important information including Tips for Handling Your Order When Received, and your responsibilities as the purchaser.
A: Quick Ship items are in stock in our warehouse and typically ship within 2-3 business days.
A: Most home deliveries are performed Monday through Friday. The freight company will call you in advance to schedule a delivery appointment. For information on your responsibilities upon receipt of the shipment, please click here.
A: Max Furniture is proud to offer one of the most flexible ‘hassle free’ return policies in the industry. For more information on our return policy, click here.
A: We are very proud of our product offering and we intend to stand behind it. Max Furniture warranties all of our products for 1 year from the date of purchase regardless of whether there is a manufacturer warranty or not. Extended Warranty programs are available for most items and may be purchased through Max Furniture. Please contact our Sales department for more information (800) 477-3703 or email us at email@example.com. For complete warranty details, click here.
A: We work hard to make your on-line shopping experience pleasurable and trouble free. We know that you are excited about receiving your new furniture and we work hard to insure it reaches you in perfect condition. However, accidents do happen. For more detail on what to do in the rare unfortunate event your furniture arrives damaged, click here or simply contact one of our Customer Service Advisors at 800-477-3703.
A: Freight companies insure all items for an average amount of $1.59 per lb. If your merchandise exceeds this value it is strongly recommended that you purchase actual value insurance. Please note that unless you purchase optional supplemental insurance (1.5% of purchase price) you will be responsible for filing any claims and collecting from the freight company directly. You must note any damage on the driver's delivery ticket at the time of delivery; otherwise the carrier may not accept the claim. Unless Supplemental Insurance is purchased, Max Furniture has no liability for the merchandise once it leaves our docks. If your merchandise needs to be replaced, you would pay for a new item and then collect from the freight company. Although damage occurs very rarely WE HIGHLY SUGGEST SUPPLEMENTAL INSURANCE.
A: Shipments of some of our product to Alaska or Hawaii are possible; however standard shipping rates will not apply. For questions regarding availability and rates for shipments to Alaska or Hawaii, please call (800.477.3703) or email us at firstname.lastname@example.org
A: Yes. We routinely ship our furniture into Canada. We work hard to ensure your international shopping experience is pleasurable and trouble free. This includes seamlessly crossing the border, processing applicable duties and taxes, and home delivery by one of our well established shipping partners. For information on shipments to Canada, please click here. Shipments to most other international destinations are possible. For questions regarding availability and rates for shipments to other international (non U.S.) destinations, please call (800.477.3703) or email us at email@example.com
A: While many of our vendors do provide backsplashes as a courtesy, we do not sell backsplashes and they are not included in the price of the vanity. In the event that you do receive a backsplash that has been damaged, we are unable to ship you a replacement. As a courtesy, we will make an attempt to ship you a replacement backsplash cut into smaller sections to prevent damage. There is no practical way to ship full length backsplashes as replacements. While we have a very low rate of damage , we are not able to ship full size replacement backsplash due to the higher incurrence of damages. As we are not selling the backsplashes, we are unable to offer a refund or credit due to a backsplash issue. Most all of our stones are carried at many stone manufacturers and you should be able to have a backsplash fashioned locally.