Customer Support

In order to expedite the solution to any issue that you may have, we request that you submit any issues through our Customer Portal. Please click here or click on the Open New Case link on the left. This will allow us to understand and respond to your issue fast and efficiently. If you have already submitted a Case and have a Login ID, you can click here or click on the Login to Customer Portal on the left.

Our Customer Commitment

Max Furniture is unconditionally committed to providing you with the largest selection and highest quality furniture at the most competitive prices with the most knowledgeable customer service staff in the business! We stand behind our products, and pledge the safest and most enjoyable online shopping experience. We have taken every measure to make shopping for quality furniture the best option of any online or offline retailer.

14-Day No-Hassle Return Guarantee

Your complete satisfaction is our number one goal, and we are proud to offer the most convenient and flexible return and exchange policy in the industry. Should you not be completely satisfied with your new furniture purchase, you may return the furniture within 14 days of receipt for a refund. Please see our Returns and Exchanges here for more details.

Product Warranty

We warrant that the merchandise you purchase from Max Furniture will be free from defects in material and workmanship for a period of ONE YEAR from the date of delivery. This warranty applies to you as the original purchaser only, and only to merchandise that has remained at the original delivery site. In the unlikely event that there is an issue with the furniture and you need to process a claim, we require written notice of the defect within one year of the original date of delivery. For full details on our One Year Warranty please visit our Knowledge Base here.

Extended Warranty programs are available for most items and may be purchased through Max Furniture. Please contact our Sales department for more information (800) 477-3703 or email us at sales@maxfurniture.com

Track Your Order

As soon as your item is ready to ship, you will receive a tracking number to follow the progress of your order. We encourage you to track your order online or by phone with the specified carrier. Our Home Delivery partners may provide an estimated delivery date, however these dates are not guaranteed. Be sure to contact us if anything seems unusual with the progress of the shipment.

Should you have any questions, please feel free to contact our helpful Customer Service Department at 800.477.3703 or email us. Our Customer Service hours are Monday - Friday from 9:00AM to 6:00PM CST.