General Information - we will ship our furniture into Canada. We work hard to ensure your international shopping experience is pleasurable and trouble free. This includes seamlessly crossing the border, processing applicable duties and taxes, and Home Delivery by one of our well established shipping partners.
Duties and Taxes - all Max Furniture shipments originate in the United States. Therefore, the following will apply to Canadian shipments:
1. Duty assessed by the Canada Border Services Agency (9.5%)
2. 5% Canadian goods and services tax (GST)
3. Border processing fee ($75 per shipment)
For your convenience these will be added to your order. Max Furniture will complete all required export documentation, and will pay applicable duties and taxes in your behalf in order to expedite your shipment through Customs. Provincial Consumption Taxes (HST and QST) will not be included and are the responsibility of the individual. Detail of the charges applied to your order will be provided on the final "Checkout" page.
Shipping to Canada - Max Furniture offers Basic Home Delivery for shipments to most areas in Canada, and will be the service automatically reflected in your order. White Glove Delivery is available for many areas, but not all. For questions regarding availability and rates for White Glove Delivery, please call us at (800.477.3703) or email us at firstname.lastname@example.org .
Shipping Rates - a Canadian Shipping Surcharge (10% of order) will be calculated and added to your domestic shipping rates. The total shipping charge will be displayed during the final checkout process. In the event of a free shipping offer, the domestic portion of qualifying shipping charges will be waived but the Canadian upgrade cost (10% of order) will be applied to your order.
Remote Areas and Special Services - some areas are designated as "remote" or require special services (e.g. ferry service) by our furniture delivery partners. Shipments to these areas are possible; however standard shipping rates will not apply. Upon review of your order, a representative of Max Furniture will contact you if there will be additional delivery charges. Or, for more information on special delivery situations, or for questions regarding availability and rates for shipments to remote areas, please call us at (800.477.3703) or email us at email@example.com.
Returns - Please see our return policies Click here.
Max Furniture is responsible for any error on our part, and if you have purchased the supplemental shipping insurance, we will replace or repair any damages that may have occurred during shipping. The decision to repair or replace will be at the discretion of Max Furniture. For questions regarding our Return Policy or to report a problem with your shipment, please call us at (800) 477-3703 or email us at firstname.lastname@example.org