In business since 1999, Max Furniture is based in Dallas, Texas and is one of the original internet-based furniture retailers. Over the years, Max Furniture has become an award-winning, reputable and robust industry leader. Yet we maintain a ‘small company’ feel with a personal touch and one-on-one customer service. Can’t get all of your questions answered online? Pick up the phone and call us – you’ll talk to a real person eager to answer your questions and to delight you every step of the way.
Early on, we saw an opportunity to sell furniture in a smarter way. We felt that by creating a direct-to-consumer ‘store’ on the internet, we could offer consumers an outstanding selection impossible to duplicate in a local brick-and-mortar store. Along the way, we learned how to manage some of the difficult hurdles inherent in this type of business. Will the customer feel secure making a large purchase on the internet? How will the customer know they will like the furniture without being able to touch and feel it? How will we transport a large, fragile piece of furniture across the country? We view these hurdles as opportunities to do things better than our competition.
Another key thing we learned along the way is how to offer superior value. While much of our product is manufactured by renowned furniture makers, we also manufacture many of the pieces we sell. We enjoy total control over the quality, materials, design and packaging. While ‘eliminating the middleman’ allows us to offer value pricing on much of our furniture, we are convinced that if we produced inferior furniture for the marketplace we wouldn’t be in business for very long. No, our furniture is some of the finest made – whether it’s a solid kiln-dried ‘Grade A’ hardwood bathroom vanity, or a contemporary outdoor set with Sunbrella cushions. While for many, ‘value’ is a code word for low-quality, that’s not who we are. At Max Furniture we have extremely high quality standards.
How do you feel about shopping online? We go to great lengths to help put your mind at ease. Your furniture is protected by a one-year product warranty as well as a 14-day no-hassle return guarantee. Your transaction is protected by Comodo™. In the internet furniture business, the cost of failure is too high. We cannot afford to ship a large piece of furniture across the country only to fail – poor quality, shipping damage, etc. Therefore, your satisfaction must be our number one goal. We simply can’t consider any sale a good one unless we have your complete satisfaction. And if something goes wrong – we’ll work tirelessly to make it right.
Centrally located, we maintain a 76,000 square foot Headquarters and Fulfillment Center in Dallas, Texas. This location enables us to provide low-cost and quick distribution to all areas of the country. We have established partnerships with premier furniture delivery companies. Because furniture and home accessories are all they handle, they have the ability to provide our customers with a superior delivery experience.
Thank you for trusting us with your furniture needs.
The Max Stores Team